Ticket System
Publish a support panel that opens private ticket channels.
Free
Publish a support panel that opens private ticket channels.
Install Ticket System from your bot’s Modules tab. Configure the settings below, save, and deploy the bot to apply changes. See module setup for shared setup steps.
Set up and use
Create a Discord category for tickets, then choose it in Ticket category. Select Support role. Server-specific values can be set on the server settings page.
After deploying, run /ticket-panel in the channel where the panel should appear. Publishing requires Manage Server. A member clicks the panel button to create a channel visible to that member, the support role, and the bot. Existing open tickets are reused.
Where offered in the bot dashboard, clone the module panel command into the visual editor to customize its response while keeping its ticket-opening button linked to the module.
Closing, archiving, and transcripts are not currently included. Close tickets manually in Discord, or build a permission-restricted channel management flow.
Settings reference
| Setting | Default | Details |
|---|---|---|
| Ticket category (required) | — | Choose a Discord channel. |
| Support role (required) | — | Choose a Discord role. |
Discord setup and troubleshooting
BotDen prepares the invite permission request automatically from your enabled modules and saved commands/events. Use the invite generated by BotDen.
If the feature does not work after saving and deploying, see troubleshooting for intents, existing-server permissions, channel access, and role order.