Information we collect

When you use BotDen, we collect the account, bot, and billing data required to operate the product responsibly.

• Discord account data: your Discord user ID, username, avatar, and email address provided through Discord OAuth during sign-in.
• Discord guild data: server IDs and basic guild details for servers where you configure or install BotDen bots.
• Bot configuration: bot names, command files, event handlers, module settings, and environment variables you provide.
• Payment information: Stripe handles payment details directly. We store Stripe customer IDs and subscription state, not raw card or bank numbers.
• Usage data: deployment logs, command analytics, and platform activity used to operate the service and investigate failures or abuse.

How we use it

• Operate BotDen, including workspace access, bot hosting, and module management.
• Process subscriptions and billing through Stripe.
• Enforce plan limits, security controls, and anti-abuse protections.
• Respond to account issues, support requests, and service updates.
• Improve the platform through aggregated product and runtime signals.

Sharing and disclosure

We do not sell your personal information. Data is shared only where the product requires it or where law requires it.

• Stripe: payment processing and subscription handling.
• Discord: account authentication and bot API connectivity required to run your configured bots.
• Public bot profiles: if you mark a bot public, its public-facing profile data may be visible to other users.
• Legal requirements: we may disclose information when required by law or to protect BotDen, its users, or the platform infrastructure.

Data security

• Discord bot tokens are encrypted at rest.
• Connections to BotDen are protected over HTTPS/TLS.
• Bot processes run in isolated workspaces so platform secrets are not exposed to user code.
• Payment data is handled by Stripe rather than stored on BotDen servers.
• Resource controls are enforced to limit abuse and service instability.

Retention and rights

We retain account data while your account remains active. Bot logs are kept for up to 30 days. When you delete a bot, its files, logs, and deployment history are removed. When you delete your account, associated data is deleted subject to legal or billing retention requirements.

• Access the personal data we hold about you.
• Request correction of inaccurate account information.
• Request deletion of your data where applicable.
• Request an export of your data in a portable format.
• Withdraw consent for data processing where consent is the legal basis.

Cookies and contact

BotDen uses essential session cookies for authentication. We do not use advertising trackers or third-party analytics cookies for profiling.

For privacy-related questions or requests, contact contact@botden.app.